SHIPPING & RETURNS
SHIPPING POLICY
PSW is committed to delivering safe and high-quality products to our customers as quickly as possible.
Sales Channels (Important)
PSW products are available through the following channels:
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Shopee
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TikTok Shop
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Direct orders via phone
Shipping, return, and refund policies may vary depending on the purchase channel.
1. Platform Orders (Shopee / TikTok Shop)
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Orders are processed and shipped through each platform’s system
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Shipping fees, delivery time, and promotions follow the platform’s policies
Returns and refunds are handled according to the respective platform’s policies
2. Direct Orders (Phone Orders)
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Nationwide delivery across Vietnam
Estimated delivery time:
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Ho Chi Minh City & major cities: 1–3 days
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Other regions: 2–5 days
Shipping fee:
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Varies depending on order value and delivery location
Order processing:
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Orders are shipped on the same day or the next business day
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Orders placed on weekends or holidays will be processed on the next working day
RETURN & EXCHANGE POLICY
PSW values customer satisfaction and strives to provide reliable service.
Platform Orders (Shopee / TikTok Shop)
👉 For purchases made through Shopee or TikTok Shop:
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Returns and refunds are subject to the platform’s policies
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Please submit your request directly through the platform for faster processing
Direct Orders (Phone Orders)
Eligible for Return / Exchange
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Requests made within 7 days of receiving the product
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Products that are damaged, defective, or incorrectly delivered
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Unopened products for change-of-mind cases
Not Eligible for Return / Exchange
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Opened or used products
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Damage caused by customer misuse or mishandling
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Requests made after 7 days of delivery
Process
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Contact us via phone or message
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Provide product details (photos may be requested)
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Product will be collected and processed for exchange or refund
Refund
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Refunds will be processed after product inspection
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Processing time: 3–7 business days depending on payment method
Shipping Fees
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Defective or incorrect items → covered by PSW
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Change-of-mind returns → covered by the customer
Customer Support
For direct orders or product inquiries, please feel free to contact us anytime.
PSW is committed to improving the lives of pets and their owners.